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Sales and Payments
Information about your earnings.
Streamloots Pay - Payment portal and one time configuration
We work with a payment portal ( Hyperwallet, an official PayPal service ) .This portal allows us to both send the money faster and increase the available payment methods. The available payment methods depend on the country and currency you choose, but the most common ones are: PayPal and Bank ac
Earnings, balance, current month, current plan, next payout and currency
On the top of your Revenue page you will find 3 panels with a summary of all sales and payout information. !(https://storage.c
How much does Streamloots cost?
Creating your card collection and gifting your packs to your community is totally free. Once you start selling packs, Streamloots will keep a 20% commission fee. This fee will be less if you become a Streamloots Partner (where the fee will be 10%). You will find the requirements to become a Partner in your creator dashboard. The payment methods commissions are externals to Streamloots.
What is the Streamloots ID and where can I find it?
The Streamloots ID is not your username. The Streamloots ID is a unique alphanumeric ID code. Each user has his/her own and it allows to link your Streamloots account to the pay portal. The format must be similar to: 123a456b-7cd8-91e2-fa34-bc56d7e89f1a2
Do I have to declare sales taxes?
Yes, all sales made on your Streamloots page must be declared according to the laws of your country. As a seller, you are responsible for declaring all taxes corresponding to the entire sale, deducting Streamloots commissions and payment methods. You can download an invoice of all Streamloots commissions from the I
Can I change the price of the chests?
Sure, you can set any price on your chests. The minimum amount for 1 single chest is 0.99€ (or $0.99). Keep in mind that payment platforms take a fee of the total payment amount so we recommend that the price of 1 single chest is not lower than $1,49 (or 1,49€). Paysafecard takes a 15%, Paypal and Credit card payments take $0.05 and 5%. Payment platforms fees are external to Streamloots and they could vary.
Where is money going?
The money is in your Streamloots account. You will receive the corresponding money from the packs sold throughout the month, on the 15th of the following month, or the following working day if the 15th is a bank holiday in Spain. You can see the next payout date on your earnings page. For example, the money of all the chests sold during February will be sent to you on March 15th, using the payment method and the account that you choose in your panel. Why the 15th? The law establishes that
You have 15 days to request a refund of any purchased chest. This refund can not be requested once you have opened a chest. If you have purchased a pack with more than one chest, you will not be able to request a refund once you open any of those chests. However the money could be refunded if the payment is fraudulent. If we detect a user buying packs only to have the purchase alert displayed, and then requests a refund, the account will be blocked immediately.
What if the money becomes disputed?
If the purchases become disputed, our team will manage all disputes with the payment platform (credit card, PayPal, etc.), sending all the information of the user who made the purchase and talking directly with the payment method companies. This is a slow external process and it can take up to 180 days to be resolved between Streamloots, the bank and the payment processor (PayPal, Stripe). If we finally lose the dispute, the money associated with fraudulent purchases will be removed from the f
Fraudulent payments and disputes
Streamloots fully protects you from fraudulent purchases and will bear any costs arising from disputes. A fraudulent payment is the one that payment platforms (PayPal, credit cards, etc.) mark as fraudulent. This usually happens because the payment is made from a stolen credit card or PayPal account. What happens when a payment is suspected to be fraudulent? When a payment is suspected to be fraudulent, the user who made the payment is blocked, and all purchases by that user are frozen
I have been charged for the packs but haven't received them yet
Sometimes payments can take a few days in order to be confirmed and for the process to be completed. This is not the usual case, but it can happen sometimes. You may be charged and not receive the packs immediately after that. But don't worry, you will receive your packs. if you have been charged and didn't receive the packs within the next 3 days, please contact us at email@example.com and include the following details: Streamer page from which you purchased the packs Your
Why part of my money has been frozen or hold?
Because some of the purchases on your site have been marked as fraudulent by the payment platform. This happens when a user buys using stolen credit cards or Paypal accounts and the owner reports the purchases. Streamloots implements different mechanisms to try to detect these cases before they occur but these mechanisms, despite being in continuous evolution, are not 100% infallible. Money can be frozen for up to 180 days pending a claim on payments. If after this time the money has not becom
What should my tax accountant know about Streamloots?
For your accountant to make fiscal declarations accordingly, it is of great importance that they understand what your role within Streamloots is and how does money flow with the use of the platform. We strongly advise that you share with them the following information: Streamloots is a platform that helps you monetize your audience (viewers). In other words, the platform provides the influencer/streamer with tools that allow them to earn as much money as possible from the content that they crea