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Sales and Payments
Information about your earnings.
Streamloots Pay - New payment portal transition and one time configuration
We are working with a new payment portal ( Hyperwallet, an official PayPal service ) .This new portal allows us to both send the money faster and also give users a new alternative to PayPal: receive their money directly in their bank accounts. We intend to perform a complete data migration to this new platform as soon as possible, but for
Earnings, balance, current month, current plan, next payout and currency
On the top of your Revenue page you will find 3 panels with a summary of all sales and payout information. Balance: All earnings from previous months that has not yet been payed out. You will receive the money on the 15th of each month if you have at least $20 in your account. All earnings are estimated in your main currency. If the 15th is a ba
How much does Streamloots cost?
Creating your card collection and gifting your packs to your community is totally free. Once you start selling packs, Streamloots will keep a 20% commission fee. This fee will be less if you become a Streamloots Partner (where the fee will be 10%). You will find the requirements to become a Partner in your creator dashboard. The payment methods commissions are externals to Streamloots.
Do I have to declare sales taxes?
Yes, all sales made on your Streamloots page must be declared according to the laws of your country. As a seller, you are responsible for declaring all taxes corresponding to the entire sale, deducting Streamloots commissions and payment methods. You can download an invoice of all Streamloots commissions from the Invoices button that you can find in the Configuration and payments section of your revenue panel. Click here to go to your invoices page(http://streamloots.com/redirect-to-secti
Where is money going?
The money is in your Streamloots account. You will receive the corresponding money from the packs sold throughout the month, on the 15th of the following month, or the following working day if the 15th is a bank holiday in Spain. You can see the next payout date on your earnings page. For example, the money of all the chests sold during February will be sent to you on March 15th, using the payment method and the account that you choose in your panel. Why the 15th? The law establishes that
Can I change the price of the chests?
Sure, you can set any price on your chests. The minimum amount for 1 single chest is 0.99€ (or $0.99). Keep in mind that payment platforms take a fee of the total payment amount so we recommend that the price of 1 single chest is not lower than $1,49 (or 1,49€). Paysafecard takes a 15%, Paypal and Credit card payments take $0.05 and 5%. Payment platforms fees are external to Streamloots and they could vary.
Yes, you have 15 days to request a refund of any purchased chest. This refund can not be requested once you have opened a chest. If you have purchased a pack with more than one chest, you will not be able to request a refund once you open any of those chests. However the money could be refunded if the payment is fraudulent. If it is detected that a user buys chests only to have the purchase alert displayed, and then requests a refund, their account will be blocked immediately.
What if the money becomes disputed?
If the purchases become disputed, our team will manage all disputes with the payment platform (credit card, PayPal, etc.), sending all the information of the user who made the purchase and talking directly with the payment method companies. This is a slow external process and it can take up to 180 days to be resolved between Streamloots, the bank and the payment processor (PayPal, Stripe). If we finally lose the dispute, the money associated with fraudulent purchases will be removed from the f
Fraudulent payments and disputes
Streamloots fully protects you from fraudulent purchases and will bear any costs arising from disputes. A fraudulent payment is the one that payment platforms (PayPal, credit cards, etc.) mark as fraudulent. This usually happens because the payment is made from a stolen credit card or PayPal account. What happens when a payment is suspected to be fraudulent? When a payment is suspected to be fraudulent, the user who made the payment is blocked, and all purchases by that user are frozen
What is the StreamlootsID and where can I find it?
The Streamloots ID is a unique alphanumeric ID code. Each user has his/her own and it allows to link your Streamloots account to the pay portal. The format must be similar to: 123a456b-7cd8-91e2-fa34-bc56d7e89f1a2
I have been charged for the packs but haven't received them yet
Sometimes payments can take a few days in order to be confirmed and for the process to be completed. This is not the usual case, but it can happen sometimes. You may be charged and not receive the packs immediately after that. But don't worry, you will receive your packs. if you have been charged and didn't receive the packs within the next 3 days, please contact us at firstname.lastname@example.org and include the following details: Streamer page from which you purchased the packs Your
Why part of my money has been frozen or hold?
Because some of the purchases on your site have been marked as fraudulent by the payment platform. This happens when a user buys using stolen credit cards or Paypal accounts and the owner reports the purchases. Streamloots implements different mechanisms to try to detect these cases before they occur but these mechanisms, despite being in continuous evolution, are not 100% infallible. Money can be frozen for up to 180 days pending a claim on payments. If after this time the money has not becom