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Common platform usage information
Can I gift / give away packs for free?
Yes, you won't have to pay anything when you gift chests to your viewers (or to yourself). However, we recommend not to gift too many chests or your viewers will have a lot of free cards and Streamloots will lose value for them Can't you see the option to give away a pack to a specific user? To see the option to gift packs to a specific user in the side menu, you must unlock all platform features.
How can I delete or remove an account?
First of all, let us share with you some information about the accounts: To use Streamloots it's not necessary to connect the platform from which you stream. Streamloots works in the OBS so you can log in with Mixer and stream in twitch. **A good practice i
How can I unlock all the features of the platform?
When you create your Streamloots account and your first collection, your account is limited. You cannot see or use all the features of the platform. To unlock the full potential of Streamloots, just have your community redeem 10 cards. Once redeemed, your account will be upgraded and you will be able to see all the options that Streamloots has to offer. **To help you with those 10 rewards, in your Dashboard, you'll see a "Gift Chests
Is there any chat bot to write the cards in my streaming chat?
We don't have any Streamloots chat bot for the platforms, but there are an alternative you could use. These alternatives allow you to react or see certain events in the chat, such as: Card redemptions Purchases Gift purchases Depending on the third party tool you are using, in the chat you may be able to see who redeems a card and the text of the card, if someone has purchased or gifted a chest, and you may be able to react to certain cards with a command as well. e.g. Someone rede
How can I integrate Streamloots with Lightstream?
Don't worry, meanwhile we have a temporary and alternative solution which allows you to use Streamloots in your stream with Lightstream. First, to add an external source in Lightstream, you must go to the Third party integrations section ![Add third party int
Mixer shutdown : I already have another Streamloots account I want to merge both
You have another account connected with Twitch, Facebook or/and Youtube If you have another Streamloots account created with Twitch, Facebook or Youtube, maybe you made some purchases or have received some gifts. Unfortunately, we can't merge accounts with purchases in both accounts. In that case, you can decide to keep one of them. If you want to keep the new one, you already have access, so please send us an email to firstname.lastname@example.org from your Mixer email just to let us kn
I lost my Mixer account due to Mixer shutdown. What can I do?
Mixer shutdown: Mixer account lost in Streamloots. I can't access to my Mixer account.
How to request a refund
Associated email e.g. If you have a Streamloots account linked with Twitch, Mixer and Youtube. You can go to "My profile" and see what your main streaming platform is. For instance, if you have Mixer as your main streaming platform, and you registered in Mixer with this email address: HiMixer@myemail.com, your associated email will be HiMixer@myem
Mixer shutdown: I can't enter Streamloots because I only have an account connected with Mixer
You don't have any other account, you only had the Mixer one connected. If you have access to your account you can still connect another platform to your account, please follow this article to connect another platform. If you only had the Streamloots account connected with Mixer, and you are not able to enter with Mixer by now, we can give you a temporary access to your account. In order to get this te
Is there a developer API in Streamloots?
No, we currently do not have a developer API. When will an API be available? Nowadays we are a small development team. Therefore we unfortunately do not have the necessary resources to make a robust, secure and documented API. We have this in mind and aim to start and alpha version in the near future, so that developers who would like to safely and officially integrate with Streamloots will be able to do so.
Some cards are not in my collection, what happened?
The Streamer has probably disabled this card for some reason. You'll have to ask the Streamer to find out why.
How to hide streamers from My streamers list
Sometimes you don't want to see certain streamers in your streamers list, despite having some cards or packs in their channels. If you want to hide a streamer from the list, now it's possible and quite simple. Hide a streamer Go to your streamers list, find the streamer you want to hide and click on the three dots button to see the option HIDE STREAMER . Once you click the option, the streamer will
Where can I find the panel images?
You can find the panels on your Dashboard. Your dashboard is in the main menu of the website. The panels for streamers, affiliates and partners are different so if you have been promoted on the platform, remember to download them again in order to update your Twitch panels or wherever you use them. From your Dashboard, you can download: The images for your streamer panel if you are streamer. The images for your affiliate panel if