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Common platform usage information
Can I gift chests for free?
Yes, you won't have to pay anything when you gift chests to your viewers (or to yourself). However, we recommend not to gift too many chests or your viewers will have a lot of free cards and Streamloots will lose value for them In order to see the option to gift chests to a specific user in the side menu, you must unlock all platform features.
How can I unlock all the features of the platform?
When you create your Streamloots account and your first collection, your account is limited. You cannot see or use all the features of the platform. To unlock the full potential of Streamloots, just have your community redeem 10 cards. Once redeemed, your account will be upgraded and you will be able to see all the options that Streamloots has to offer. **To help you with those 10 rewards, in your Dashboard, you'll see a "Gift Chests
Is there any chat bot to read the cards in my streaming chat?
We don't have any offcial chat bot for any of the platforms, but there are few alternatives you could use. These alternatives allow you to react or see certain events in the chat, such as: Card redemptions Purchases Gift purchases Depending on the third party tool you are using, in the chat you may be able to see who redeems a card and the text of the card, if someone has purchased or gifted a chest, and you may be able to react to certain cards with a command as well. e.g. Someone
Some cards are not in my collection, what happened?
The Streamer has probably disabled this card for some reason. You'll have to ask the Streamer to find out why.
Is there a developer API in Streamloots?
No, we currently do not have a developer API. When will an API be available? Nowadays we are a small development team. Therefore we unfortunately do not have the necessary resources to make a robust, secure and documented API. We have this in mind and aim to start and alpha version in the near future, so that developers who would like to safely and officially integrate with Streamloots will be able to do so.
How can I delete an account?
To delete an account, send us an email to email@example.com. In order to verify your identity, please send the email through your associated email. Your associated email is the email address associated with your Streamloots account (if you have several accounts connected to Streamloots, please use the main one). Associated email i.e. If you have a Streamloots account linked with Twitch, Mixer and Youtube. You can go to "My profile" and see what your main streaming platform
How can I integrate Streamloots with Lightstream?
Don't worry, meanwhile we have a temporary and alternative solution which allows you to use Streamloots in your stream with Lightstream. First, to add an external source in Lightstream, you must go to the Third party integrations section ![Add third party int
How to request a refund
Associated email e.g. If you have a Streamloots account linked with Twitch, Mixer and Youtube. You can go to "My profile" and see what your main streaming platform is. For instance, if you have Mixer as your main streaming platform, and you registered in Mixer with this email address: HiMixer@myemail.com, your associated email will be HiMixer@myem