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Common platform usage information
Can I gift chests for free?
Yes, you won't have to pay anything when you gift chests to your viewers (or to yourself). However, we recommend not to gift too many chests or your viewers will have a lot of free cards and Streamloots will lose value for them In order to see the option to gift chests to a specific user in the side menu, you must unlock all platform features.
How can I unlock all the features of the platform?
When you create your Streamloots account and your first collection, your account is limited. You cannot see or use all the features of the platform. To unlock the full potential of Streamloots, just have your community redeem 10 cards. Once redeemed, your account will be upgraded and you will be able to see all the options that Streamloots has to offer. **To help you with those 10 rewards, in your Dashboard, you'll see a "Gift Chests
How can I delete or remove an account?
First of all, let us share with you some information about the accounts: To use Streamloots it's not necessary to connect the platform from which you stream. Streamloots works in the OBS so you can log in with Mixer and stream in twitch. A good practise is to connect all your platforms. Then you can log in with any platform adn you will enter in your main Streamloots account. More info here Streamloot
Is there any chat bot to read the cards in my streaming chat?
We don't have any offcial chat bot for any of the platforms, but there are few alternatives you could use. These alternatives allow you to react or see certain events in the chat, such as: Card redemptions Purchases Gift purchases Depending on the third party tool you are using, in the
How can I integrate Streamloots with Lightstream?
Don't worry, meanwhile we have a temporary and alternative solution which allows you to use Streamloots in your stream with Lightstream. First, to add an external source in Lightstream, you must go to the Third party integrations section ![Add third party int
How to request a refund
Associated email e.g. If you have a Streamloots account linked with Twitch, Mixer and Youtube. You can go to "My profile" and see what your main streaming platform is. For instance, if you have Mixer as your main streaming platform, and you registered in Mixer with this email address: HiMixer@myemail.com, your associated email will be HiMixer@myem
Is there a developer API in Streamloots?
No, we currently do not have a developer API. When will an API be available? Nowadays we are a small development team. Therefore we unfortunately do not have the necessary resources to make a robust, secure and documented API. We have this in mind and aim to start and alpha version in the near future, so that developers who would like to safely and officially integrate with Streamloots will be able to do so.
Some cards are not in my collection, what happened?
The Streamer has probably disabled this card for some reason. You'll have to ask the Streamer to find out why.
How to hide streamers from My streamers list
Sometimes you don't want to see certain streamers in your streamers list, despite having some cards or packs in their channels. If you want to hide a streamer from the list, now it's possible and quite simple. Hide a streamer Go to your streamers list, find the streamer you want to hide and click on the three dots button to see the option HIDE STREAMER . Once you click the option, the streamer will