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Frequently asked questions about managing and setting up your collections
Can I increase the limit of collections I can have?
Yes, you will get more collections when you become an affiliate and partner. We are considering adding new ways to get collections but for the moment reaching partner or affiliate is the only way.
Can I stop users from purchasing my cards?
Yes, you are able to "pause" purchases in your page. To disable purchases in a specific collection, first you will need to mark all the cards in that collection as "not obtainable". You can do this with only a few clicks by using our bulk edit option. You can learn more about how to set up cards as not obtainable in the article Can I configure a card as not obtainable in packs? ![How a collection with no availab
How can I change the default collection?
To change the default collection, you must mark it as the default collection when you edit it. The default collection must be active, and cannot be disabled unless you check another collection by default.
Why can't I publish a collection? How many collections can I have?
You have probably reached the limit of collections you can have active. You can check the limit in My collections section. If you want to know more about ranks and perks, visit this article Collections limits
Why I can't hide a collection?
Your default collection must always be active. To unpublish a default collection you must mark another as the default collection.
What are the states a collection can be in?
Active: Your viewers see the collection and can buy chests and redeem cards. Paused: Your viewers see the collection and can buy chests but not redeem cards. Unpublished: Your viewers don't see the collection and can't access it in any way.
What are active and total collections?
Depending on your type of account you may have more or less collections. Limits are indicated on your Manage Collections page and there is a limit on the number of active collections and the number of total collections.
Do I receive something when I complete the collection?
Many Streamers have rewards by completing their collections. Talk to your Streamers and ask them:)
What is the default collection?
It is the collection that your users will see when they come to your page without specifying any specific collection. That is, if your page is "josmi_streamloots", it is the collection that your users will see when they arrive at streamloots.com/josmi_streamloots.
Can I create chests that have cards from more than one collection?
No, each chest belongs to its collection and cannot contain cards from different ones.
Why can't I choose a collection's image or chests?
The collection images and the image of the coffers must be unique per collection. It is probably in use by another collection
How can I delete a collection?
Yes. You can delete one or several collections from My collections section. In order to be able to delete a collection, it has to be hidden first. To hide a collection, make sure that it is not set as your default collection. Check out more about default collections here. If these conditions are met, then you will see a Delete collection option. Once you select
I want to “deactivate” or pause my card collection for a while. How can I do this?
You can pause redemptions either for a certain or an indefinite period of time, and resume redemptions later when you want viewers to be able to play cards again. This has to be set manually. When setting a certain time (e.g. 15 min) then redemptions will resume automatically once that period of time has passed. You can do this from My collections section. Pausing redemptions means that **viewers will not be able to play an
How can I publish or hide my collection?
To either publish or hide a collection, go to My collections page. How to publish a collection Once you publish a collection, users will be able to view it in your page. To publish a collection, it’s required that you have at least 1 published card in that collection. Then, go to My collection and click on the Publish collection option. R
How can I create a collection?
To create a collection, first go to My collections and then click on + CREATE COLLECTION. You will be able to create a new one if you didn't reach the limits. To create a new collection, you will be required to: Give it a name Select at least one tag. If you can’t find the right tag, you can just select “Other”. Choose an image for your collection, or upload your own. Choose a chest image for packs, or upload
How can I manage my collections?
To manage your collections, go to My collections In this section you will be able to: Create collections Edit collections Publish and Hide collections Pause / Resume collections(/en/article/i-want-to-deacti
How can I change a collection’s name, tag or image? Can I edit collection's details?
You can change the name, tags and image of your collections. You can also pick a chest image for the packs and mark a specific collection to be your default one. To edit a collection, go to My collections and click on the three dots right next to the collection’s name you want to edit. You will be able to change the following: Name Tag(s) Image (you can upload your