It can be due a few reasons, follow these steps in order to discard configuration issues and try to fix it:

I can't see the Streamloots alerts on my stream
If you are not able to see the alerts on your stream, make sure about you have the Streamloots alerts link inserted as browser source in your streaming program (OBS, Xsplit, ...).
In the platform's alerts section on side menu, you will find the alert link and an "_Open_" button.
Click it to open the alerts in a new browser window (Chrome, Firefox). Then you can test purchases and cards alerts.
You should see all the alerts in the browser. If you don't see it over your streaming program but you can see the alert on the browser window, then it should be something about your configuration in your streaming program.

First, go to Alerts. Then click on Open button and finally, test some alerts

I have configured the alerts link in to my Streaming program. It worked but doesn't right now
Sometimes your OBS, Xsplit or our system are updated, and it can bring some issues. In that case, we have some advices in order to make alerts work again.
In the OBS family, you have a "_Refresh cache of curren page_" button in the properties of a browser source. You should enter on your alert's browser source and click this button if you have some issue with the alerts. This will clear the cache of the alerts.
You also have a "_Shutdown source when not visible_" checkbox in browser sources. We recommend enable this setting, so if you have some issue with the alerts, you can hide your alert's source 5-10 seconds in order to reset it. You can activate the "_Refresh browser when scene becomes active_" too, if you want to force that refresh everytime we change the scene.

Clear cache and shutdown source when not visible to reset alerts when source is not active

The sound or the image are not showing in the alert
If you see the alerts on your Streaming program but sometimes you didn't see the image or can't heard the sound you should make some checks:
The card or pack alert has a sound configured.
The card or pack alert has an image configured.
The card or pack alert has the TTS (voice) enabled

How to check card image and alert card configuration. You will find the TTS configuration following the config showed in the image above

I have alerts duplicated or with echo
In that case, make sure about you don't have any browser(Chrome, Firefox, Edge, ...) with the alerts link open.
In the same way, please make sure about you don't have duplicated browser source in your current scene on OBS or Xplit.

If you tried everything described in that list and you still having issues with the alerts, please contact us writting on bubble chat ( You willl find it on bottom-right corner in your dashboard) or sending an email to support@streamloots.com .
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