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You have 15 days to request a refund of any purchased chest. This refund can not be requested once you have opened a chest. If you have purchased a pack with more than one chest, you will not be able to request a refund once you open any of those chests. However the money could be refunded if the payment is fraudulent.

If we detect a user buying packs only to have the purchase alert displayed, and then requests a refund, the account will be blocked immediately.

If you want to request a refund, please visit How to request a refund
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