Sometimes payments can take a few days in order to be confirmed and for the process to be completed.

This is not the usual case, but it can happen sometimes. You may be charged and not receive the packs immediately after that.
But don't worry, you will receive your packs.

if you have been charged and didn't receive the packs within the next 3 days, please contact us at support@streamloots.com and include the following details:
Streamer page from which you purchased the packs
Your username
Purchase date
Any other details that could help identify your payment

After receiving the email, we will investigate the case as soon as possible.
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